Subscription Terms
These terms explain how CrowdUp Premium subscriptions work: what you pay, when you’re charged, how renewal works and how to cancel. They are part of our Terms of Service, and our Privacy Policy explains how we handle your information. Please read them before you subscribe.
The short version
- Premium is optional. CrowdUp is free to download and use.
- Two plans: Weekly and 3 months. Both start with a 3-day free trial for new subscribers.
- Subscriptions renew automatically until you cancel.
- To avoid being charged, cancel at least 24 hours before the trial or current period ends.
- Billing, cancellations and refunds are handled by the app store you subscribed through.
1. Plans and prices
| Plan | Price (US) | Billed | Free trial |
|---|---|---|---|
| Weekly | US$4.99 | Every week | 3 days |
| 3 months | US$39.99 (about US$3.08 a week) | Every 3 months | 3 days |
- Prices are shown in US dollars for customers in the United States. In other countries, the app store shows the price in your local currency, which may be different and may include local taxes.
- The price you’ll pay is always shown on the purchase screen in the app before you confirm.
- The 3-month plan saves about 38% compared with paying for 13 weeks of the weekly plan.
2. What Premium includes
| Feature | Free | Premium |
|---|---|---|
| Guests per private meeting | 8 | Unlimited |
| Guests per public event | 50 | Unlimited |
| Meetings you host each month | 3 | Unlimited |
| Repeat meetings (every week, or dates you pick) | — | Up to 12 at once |
| Event cover photo | Included | Included |
| Exact map pin | 1, ever | Unlimited |
| See who opened your invite | — | Included |
| See who opened your public event | How many | Names and profiles |
| Gold ring and badge on your profile | — | Included |
Premium features apply to the account you’re signed in to when you subscribe. We may improve or change Premium features over time. If we remove a main feature you’re paying for, we’ll tell you in the app first.
3. Free trial
- New subscribers get a 3-day free trial with full Premium access. You won’t be charged during the trial.
- The free trial is available once per Google Play or Apple account. If you’ve already had a CrowdUp trial with that store account, the subscription may start straight away with no trial.
- When the trial ends, the plan you chose starts and you’re charged automatically, unless you cancel at least 24 hours before the trial ends.
- If you cancel during the trial, you keep Premium until the trial ends and you won’t be charged.
- On iPhone, any unused part of a free trial ends when you buy a subscription.
4. Payment and auto-renewal
Please read before you subscribe
- Payment: payment is charged to your Google Play account, or on iPhone to your Apple Account, when you confirm the purchase. If you start with a free trial, the first payment is charged when the trial ends.
- Automatic renewal: your subscription renews automatically for the same period and at the same price unless you cancel it at least 24 hours before the end of the current period.
- Renewal charge: your account will be charged for the next period within 24 hours before the current period ends.
- Managing your subscription: you can manage or cancel it at any time in your Google Play or App Store account settings, as shown below. Deleting the app doesn’t cancel it.
CrowdUp doesn’t process or store your card or payment details. Payments are handled entirely by Google Play or Apple under their own terms.
5. How to cancel
You can cancel at any time. Premium stays active until the end of the period you’ve already paid for (or the end of your free trial), and then it won’t renew.
On Android (Google Play)
- Open the Google Play Store app.
- Tap your profile picture, then Payments & subscriptions → Subscriptions.
- Choose CrowdUp and tap Cancel subscription.
On iPhone (App Store)
- Open the Settings app.
- Tap your name, then Subscriptions.
- Choose CrowdUp and tap Cancel Subscription.
Deleting your CrowdUp account or uninstalling the app doesn’t cancel your subscription. Please cancel it in the store first.
6. Refunds
- Because payments are made through Google Play or Apple, refunds are handled by them under their refund policies. We aren’t able to issue refunds ourselves.
- Google Play: you can request a refund through your Google Play order history or Google Play Help.
- App Store: you can request a refund at reportaproblem.apple.com.
- When you cancel, you keep Premium until the end of the current period. We don’t give partial refunds for unused time, except where the store or the law requires it.
- Nothing in these terms affects your rights under consumer law where you live.
7. Price and plan changes
- We may change subscription prices or plans in the future. Any change will be shown in the app and notified to you by Google Play or Apple, as their rules require, before it applies to you.
- A price change applies from your next renewal after the notice. If the store asks you to agree to a price increase and you don’t, your subscription will end at the end of the current period.
- If you don’t want to continue at the new price, you can cancel before it takes effect.
8. When Premium ends
- When your subscription ends, your account goes back to the free plan and its limits.
- Meetings and events you already created stay, but you can’t add guests beyond the free limits or create new Premium-only meetings.
- Your credits, milestones, ratings and history are not affected.
9. Restoring purchases
If you reinstall CrowdUp or move to a new phone, sign in to the same CrowdUp account and use the same Google Play or Apple account you subscribed with. Your Premium status is restored automatically, or you can tap Restore purchases on the Premium screen in the app.
10. Contact Us
If you have a question about your subscription, contact us:
- Developer
- Karunanayake Handhagama Ralalage Vikum Priyasad Karunanayake
- digitalappmarket@gmail.com
- Address
- No 193,
Godage Mawatha,
Anuradhapura, 50000,
Sri Lanka.